If only there was a secret formula to help you figure out who will be a good client and who won’t be. Over the years, I’ve learned to look for certain red flags, but occasionally I find myself in a situation that just isn’t working. Sometimes you can salvage the relationship, but other times it’s…
I’ve talked before about my belief that bad clients can make your business better. But they also create stress, and have the ability to make a good day go down in flames. When I talk to other business owners about what makes for a bad client, I hear mentions of demanding or rude people, as…
As a small business owner, customer service must be a top priority because all the marketing in the world won’t help your company if people have a bad experience. I sat down with Monika Jansen to talk about customer service for the 5 Business Rules series. Listen in or read on for the tips. #1…
We all know that people buy from those that they know, like and trust, so taking the time to build and develop customer relationships can pay off in a big way. If you are able to create a rapport with a client or prospect, than you may find that sales become less about straight numbers.…
We’ve all spent hours bemoaning the bad service we’ve received from everyone from Verizon to last night’s waiter. I won’t deny that good customer service can be hard to find, but I will make the argument that we need to be good clients to get the level of service we want. Before I ruffle any…
This past weekend my father-in-law was in town, and while it’s always an adventure to have family visit, what I did not expect was a lesson in customer expectations. Do You Know What Your Customer Expectations Are? As business owners, most of us think our job is to provide a good service or quality product,…
As the holidays approach many business owners are wondering what the best way to show gratitude to their clients might be. I was lucky enough to connect with Lori Saitz, an expert in customer appreciation. I’m thrilled to have her as guest and I’m sure that her tips on how to show gratitude will help…