
To ensure your emails are getting delivered to you, you can add senders of legitimate emails to your whitelist, also called the Approved or Safe Sender list.
The instructions below show you how to whitelist emails for several popular Internet Service Providers and email companies.
WHITELIST WEB-BASED EMAIL
GMAIL
- Open an email from the sender that you want to whitelist.
- Click on the little arrow next to Reply.
- Click Add to contacts list to finish.
WINDOWS LIVE: OUTLOOK / HOTMAIL
- Open an email from the sender that you want to whitelist.
- Click Add to contacts next to the email you want to whitelist to finish.
YAHOO! MAIL
- Open the email message from the sender you want to add to your address book.
- Click Add to contacts next to the email you want to whitelist.
- On the Add Contact popup, add additional information if needed.
- Click Save to finish.
COMCAST
- Click Preferences from the menu.
- Click Restrict Incoming Email.
- Click Yes to Enable Email Controls.
- Click Allow email from addresses listed below.
- Enter the email you want to whitelist.
- Click Add.
- Click Update to finish.

EARTHLINK
- Click Address Book.
- Click Add Contact.
- Save the email you want to whitelist as a contact.
- Click save.
NETZERO
- Click the Address Book tab on the top menu bar.
- Click Contacts.
- Click Add Contact.
- Enter the email you want to whitelist.
- Click Save to finish.
AOL MAIL
- Click Contacts in the right toolbar.
- Click Add Contact.
- Enter the email you want to whitelist.
- Click Add Contact button in the popup to finish.
WHITELIST DESKTOP EMAIL
MAC MAIL
- Click Address Book.
- Click File.
- Click New Card.
- Enter the email you want to whitelist.
- Click Edit to finish
OUTLOOK
- Click the Home tab.
- Click Junk.
- Click Junk E-mail Options.
- Click Safe Senders.
- Click Add.
- Enter the email you want to whitelist.
- Click OK to finish.
MOZILLA THUNDERBIRD FOR PC
- Click Address Book.
- Make sure Personal Address Book is highlighted.
- Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
- Under Contact, enter the email you want to whitelist.
- Click OK to finish.
WHITELIST MOBILE EMAIL
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IOS DEVICES
- On any message, tap the sender
- Click on either Create New Contact or Add to Existing Contact.
ANDROID DEVICES
- In the default email client, touch the picture of the sender.
- Click OK when you are asked if you want to add the email address to your contacts.
